Making A Purchase
Making a purchase could not be easier. Just browse our store, click ‘buy’ to add any items that you wish to purchase to the shopping cart. Then click the Trolley symbol to go to checkout. You will be asked for a few details that we need to be able to complete the order.
We accept all major Credit and Debits cards and PayPal.
Delivery
Furniture Items
Delivery is free to postcodes within 50 miles of the SO51 postcode, according to google maps. We will charge 40p per mile for distances above 50 miles. Please contact us for a delivery cost.
Items in stock will be polished, prepared and delivered to most areas within approximately 1-2 weeks. Deliveries made to Scotland, Wales & Northern England may take a little longer.
If you would like specific delivery information regarding any item(s), please call or email before placing an order.
Furniture items are delivered by our own staff and vehicles, fully assembled and blanket-wrapped. Please ensure adequate access and parking is available.
After your order has been placed you will be contacted to arrange delivery. You will be offered a date and a 2 hour time window for delivery. There will need to be someone present for delivery and assistance for our driver if required. We only offer a downstairs delivery service.
All deliveries are performed by our own staff and vehicles, ensuring your purchase reaches you in perfect condition. All items are blanket-wrapped and driven from us to you meaning minimum handling of your furniture. None of our products have a delivery cost built in to the price as this unnecessarily increases the cost to those who are local to us or would prefer to collect.
Smaller Items
Items such as serving trays and other small items will be sent by courier, normally within one week.
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee
We guarantee your satisfaction. Please let us know if you have any problems at all and we will endeavour to correct them. We operate a repair, replace or refund policy at your discretion within 7 days of delivery.
Reaching Us
If you need to reach us, please email us using the link on the contact us page. Alternatively, you can call on 07870152193 or write to us Copse View, Maury’s Lane, West Wellow, Romsey, Hants. SO51 6DB
Returns Policy
You are entitled to cancel your order and return the goods within 7 working days for a full refund, excluding the cost of delivery and excluding bespoke or made to measure items. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost of returning the goods. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Orders of standard stock items are subject to a 10% charge if cancelled.
Orders of bespoke items (alterations made other than online options) are NOT able to be returned or refunded
Any goods returned should be in saleable condition.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
Your Personal Data:
What we need
This website will be what is known as the "Controller" of the personal data you provide to us, which may include name, address, email and so on.
Why we need it
Your data is collected primarily for fulfilment of your orders and relaying of messages you send through this website.
What we do with it
Your data provided to this website is relayed to the website owner, and is archived by the website service provider Theimagefile.com. The service provider data archive exists primarily in Ireland.
How long we keep it
Your online order data is stored for a number of years as required by tax law. Some aspects of your online order data can be anonymised at your request and to the extent allowable by law. Your other non-order data (i.e. marketing or messaging data) can be deleted or anonymised at your request, as per requirements of General Data Protection Regulation (GDPR). You may also unsubscribe from marketing communications at any time.
What are your rights?
If at any point you believe the information we process on you is incorrect, you may request to see this information and even have it corrected or deleted. If you wish to raise a complaint on how we have handled your personal data, you can contact our Data Protection Officer who will investigate the matter. Unless otherwise stated in this document, the managing director of this website acts as the EU Data Protection Officer (DPO) and can be reached from the contact page of this website.
If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner's Office (ICO).
What are cookies?
Cookies are small pieces of data, stored in text files, that are stored on your computer or other device when websites are loaded in a browser. They are widely used to "remember" you and your preferences, either for a single visit (through a "session cookie") or for multiple repeat visits (using a "persistent cookie"). They ensure a consistent and efficient experience for visitors, and perform essential functions such as allowing users to register and remain logged in. Cookies may be set by the site that you are visiting (known as "first party cookies"), or by other websites who serve up content on that site ("third party cookies").
Cookies on this website
This website uses cookies for a variety of different purposes. These include those that are "strictly necessary" for technical reasons; those that enable a personalized experience for visitors and registered users; and those that interact with selected third party networks. Some of these cookies may be set when a page is loaded, or when a visitor takes a particular action, such as clicking a "like" button. Below is a description of each category of cookies that are in use, along with specific examples.
Strictly Necessary
These are the cookies that are essential for websites to perform their basic functions. These include those required to allow registered users to authenticate and perform account related functions, as well as to save the contents of virtual "carts" on sites that have an e-commerce functionality:
sid - temporary session cookie identifier, used for login sessions and shopping cart
tif_cem - temporary session cookie for current email, used for secure albums requiring email login
tx1_EGS - temporary session cookie storing search term for album searches
tx1_fmm - temporary session cookie allowing viewing desktop site from mobile & vice versa
Unless otherwise noted below, we do not use persistent cookies, nor cookies for optional functionality, AB testing, performance, advertising and so on.
Third Party/Embedded Content
This website may make use of different third party applications and services to enhance the experience of website visitors. These include social media platforms such as Facebook and Twitter (through the use of sharing buttons), or embedded content from YouTube and Vimeo, or tracking services such as Google Analytics. As a result, cookies may be set by these third parties, and used by them to track your online activity. We have no direct control over the information that is collected by these cookies.
Controlling cookies
Visitors may wish to restrict the use of cookies, or completely prevent them from being set. Most browsers provide for ways to control cookie behaviour such as the length of time they are stored - either through built-in functionality or by utilizing third party plugins.
To find out more on how to manage and delete cookies, visit aboutcookies.org. For more details on advertising cookies, and how to manage them, visit youronlinechoices.eu (EU based) or aboutads.info (US based).
It's important to note that restricting or disabling the use of cookies can limit the functionality of sites, or prevent them from working correctly at all.
Web beacons and other tracking technologies
Both websites and HTML e-mails may also contain other tracking technologies such as "web beacons". These are typically small transparent images that provide us with statistics, for similar purposes as cookies. They are often used in conjunction with cookies, though they are not stored on your computer in the same way. As a result, if you disable cookies, the web beacons may still load, but their functionality will be restricted.